Well I hope you got stuck in and helped butter some baguettes behind the counter rather than just moaning about it...Alan G Bryant wrote:Today I went to Subway on my lunch break. To purchase my meal I had to physically open the door myself, it really is not acceptable, in fact, everyone in the queue was complaining about it. I think Subway could be in big trouble over this.
Bush has already hit the nail on the head. If we want to use the space in the city centre to engage with fans beyond the “die hards”, we’ve got to mean it. Look open for business, have the place set up so it’s inviting and makes people want to spend money. Don’t have crap technology that means card payments only work intermittently. Don’t allow queues to build up. Don’t have half the stock in boxes out the back when you’ve got room in the shop to showcase it.
But most of all (and this is intended for the fans as much as the guys in the shop): don’t look down your nose at everyone who isn’t a die-hard NCAFC fan by suggesting they are at fault for not trying harder, not volunteering, not doing as much as you do etc etc. If you want a sustainable professional club, look professional, and respect the fact that most of our fanbase don’t love the club as much as the die-hards do but will still spend a few hundred quid over the course of the season on a shirt, a few match tickets and other bits and bobs if they’re given the incentive to do so.
