Hi ugo

I did have couple of issues early on. But just signed out and back in and been fine since.

Might be worth trying again now?

Phil in Northampton

Thanks Phil, just tried again and unfortunately no luck, get message saying connection error

Ugo. wrote:Thanks Phil, just tried again and unfortunately no luck, get message saying connection error

I'm also getting a connection error. Tried ringing the iFollow contact number but the office is closed, despite their website saying it is open until 10pm. I will ring them tomorrow. I wonder if I'll get the £10 refunded

Blackandamber wrote:

Ugo. wrote:Thanks Phil, just tried again and unfortunately no luck, get message saying connection error

I'm also getting a connection error. Tried ringing the iFollow contact number but the office is closed, despite their website saying it is open until 10pm. I will ring them tomorrow. I wonder if I'll get the £10 refunded

I downloaded the app on my phone and can watch on there but the screen is too small.

Ugo. wrote:

Blackandamber wrote:

Ugo. wrote:Thanks Phil, just tried again and unfortunately no luck, get message saying connection error

I'm also getting a connection error. Tried ringing the iFollow contact number but the office is closed, despite their website saying it is open until 10pm. I will ring them tomorrow. I wonder if I'll get the £10 refunded

I downloaded the app on my phone and can watch on there but the screen is too small.

My phone says its memory is full even though I only have 4 apps on it and an SD card. Technology eh

Blackandamber wrote:

My phone says its memory is full even though I only have 4 apps on it and an SD card. Technology eh

So frustrating

Must have been very frustrating.I watched it on ifollow and they will struggle to find anything to show on Quest tomorrow so,you didn't miss much if that's any consolation.

Watched on an iPad and impressed. No breaks in reception and the single camera is fine, in some respects preferable to having too many angles. Loads of stats on screen through half-time. Tim did the commentary, which was delivered from the same side as the video. I'll be back.

Watched on my PC without any breaks and good quality video. Much improved from last season with the regular action replays (not that there was much action to replay last night) which we didn't have last season.

I tried to use Ifollow for the first time last night and couldn't get connected on a laptop. Someone on here was enquiring about a refunds please let me know as I want to try the same.

Blackandamber wrote:

Ugo. wrote:Thanks Phil, just tried again and unfortunately no luck, get message saying connection error

I'm also getting a connection error. Tried ringing the iFollow contact number but the office is closed, despite their website saying it is open until 10pm. I will ring them tomorrow. I wonder if I'll get the £10 refunded

Did you get through to them? How did you get on? I've emailed but no answer.

I rang the contact number on the iFollow website. Got recorded message which said for technical problems use the online chat button at the bottom right of website. Tried that. An agent replied and told me I had to email iFollow. Got a reply to my emailwhich said to use online chat (again). Told them I'd already been re-directed from there to email. Then asked me to email further details including which team I supported so they could trace my account. I haven't heard anything since.

I did you same as you last night. Sent 2 emails but no reply yet. Still waiting.

They're not fans of giving out refunds - I was at the London Stadium when last season's crucial Morecambe game was on. I forked out for match commentary and wasn't able to connect due to the number of users in the stadium. Not only didn't I get a refund, I didn't know I'd signed up for the recurring service (during the summer, FFS) and I ended up paying for it for 3 months despite there being no more League matches and no match commentaries during the close season. No refund offered.

Good luck.

I received the following reply from iFollow. Haven't tried it yet.


If you still facing issues as such now please
send us the following details.

The steps to generate a HAR file in Google Chrome are:


Go to the video / live channel / live event that you are unable to load
Right click on your browser page and click 'Inspect'
A window will open on the right of the browser.
Click 'Network' at the top of that window.
Refresh / reload the page that has the video / live channel not working
Let the page fully load, and wait until the issue you are experiencing has occurred
Click the Download Arrow at the top of the window that has opened. This will save a HAR file to your computer (most likely your 'Downloads' folder)
Attach this file to the email to our support team or reply to this email with that file.



Note: You can only generate HAR files on desktop/laptop.