Alan G Bryant wrote:Percy plunkett wrote:The answer is the database system that Alex Tunbridge had said was going to be set up.Why did it not happen,was it too expensive,did RP LTD not allow us to use their software,did we need separate facilities,was there no room for two.Everytime we bought a ticket,it would be logged so no one would miss out on big games.That was going to happen but hasn't.
I am pretty certain that was the plan but then the realisation was that if we used the RP software, RP would effectively hold the ticket money in their account, effectively controlling our cash flow.
The system is not ideal , but if we wouid have lost to Wrexham and invested £50k in a ticket system for attendances of 3,000, the warrior(s) would be criticising the club for such an outlay.
It is draining debating with people that take multiple viewpoints to suit their agenda.
I think the plan was to move to Ticketmaster in the Summer, the Dragons did, we didn't, I don't know the reasons why.
Ticketmaster is, in my opinion, a tier one solution for ticketing and is capable of doing all that we need and much more.
The system we use, Seatadvisor I would say is tier two but still capable of doing what we need with work.
Adopting Excessbee's idea of not using attendance at a game to grant priority ruling out ticket stubs would simplify things greatly but could be adapted to online sales only having priority.
Ideally any new system would be in place before Season Ticket sales commence but as this will not be possible this season, an added complexity with a simple solution though.
For me, the thing the club need to get right for the future is enabling those with priority to use that priority.
We've had three games in just over a month where we have sold out all of the tickets available for home fans, selling approaching 20,000 tickets in that time.
For every game some people who wanted tickets did not get them for one reason or another some of whom had priority which they just could not use or maybe it's that they did not find the sacrifices necessary to use their priority justified for the reward.
We need a better system for those people first and foremost and maybe there are simple answers out there such as using a local call centre for the next Man City type match? That may be cheaper than reconfiguring the ticketing system.
Having said all that, we have sold approaching 20,000 tickets in just over a month with a very high success rate and we have a ticketing system that is adequate for over 90% of our matches.