Bangitintrnet wrote: January 24th, 2024, 10:01 am

rncfc wrote: January 24th, 2024, 7:44 am Are we honestly now suggesting there's a data protection issue between the club and the club trust? Hahaha!!!

I'm sure the relevant authority could be obtained guys. I imagine the same person could authorise it on both sides in fact.

An email from the trust to the club would do it.

Whatever is needed just do it. Stop making excuses and let's join the modern world. If you need any help, ask for it.

Even post-takeover, I sincerely hope that HJ and his team looks to document what skills are available within our fan base, and take advantage of them at heavily subsidised/free rates as and when needed, an essential part of running a lower league club.

Season tickets are by there very nature for a fixed period paid up front.
Trust membership varies, as members can simply chose to stop paying and end membership at any point, as well as others starting at any point.

So any data held on season tickets is comparatively easier to update on a separate system, and only periodically maintain.

All of which doesn't stop it being done, as long as trust members can have a grown up debate about the issues/costs it presents, set against is it wise to provide incentives for people NOT to attend more frequently.

I noticed that the percentage saving for a senior to adult ticket was much reduced. It is a game that was always going to sell out, and could be sold out if it was adults only. That wouldn't be sensible, but gaining the maximum out of our luck is.

rncfc wrote: January 24th, 2024, 7:44 am Are we honestly now suggesting there's a data protection issue between the club and the club trust? Hahaha!!!

I'm sure the relevant authority could be obtained guys. I imagine the same person could authorise it on both sides in fact.

An email from the trust to the club would do it.

Whatever is needed just do it. Stop making excuses and let's join the modern world. If you need any help, ask for it.

Even post-takeover, I sincerely hope that HJ and his team looks to document what skills are available within our fan base, and take advantage of them at heavily subsidised/free rates as and when needed, an essential part of running a lower league club.

Jonesy3 wrote: January 24th, 2024, 12:43 pm I can't remember when, but I am pretty sure the club said when it changed ticket supplier to Ticketmaster that one of the reasons for choosing them was the ability to include Trust membership data on the system - precisely for this kind of occasion.

Why it hasn't been done is a question for those running the club and the Trust who, at least for the moment, are the same group of people.

Perhaps someone attending tomorrow night's Trust members' meeting could ask the question?

SJG99 wrote: January 24th, 2024, 3:36 pm

Jonesy3 wrote: January 24th, 2024, 12:43 pm I can't remember when, but I am pretty sure the club said when it changed ticket supplier to Ticketmaster that one of the reasons for choosing them was the ability to include Trust membership data on the system - precisely for this kind of occasion.

Why it hasn't been done is a question for those running the club and the Trust who, at least for the moment, are the same group of people.

Perhaps someone attending tomorrow night's Trust members' meeting could ask the question?

They probably realised they'd have to reconnect with all the Trust members for explicit permission to use their info, and there was definitely not enough time to plan and do that, convey the timescales for all the different groups and their ticket access, and also config the system. Clearly it was work that needed to have been done provisionally (and repeatedly) and should be planned asap to avoid Members having this kind of inconvenience in future.

SJG99 wrote: January 24th, 2024, 3:32 pm

rncfc wrote: January 24th, 2024, 7:44 am Are we honestly now suggesting there's a data protection issue between the club and the club trust? Hahaha!!!

I'm sure the relevant authority could be obtained guys. I imagine the same person could authorise it on both sides in fact.

An email from the trust to the club would do it.

Whatever is needed just do it. Stop making excuses and let's join the modern world. If you need any help, ask for it.

Even post-takeover, I sincerely hope that HJ and his team looks to document what skills are available within our fan base, and take advantage of them at heavily subsidised/free rates as and when needed, an essential part of running a lower league club.

"We" aren't, I am..

In order to get that "authorised" the Trust would have had to have explicitly stated that membership information would be used for the purposes of Newport County ticketing, and the Trust members confirm that was an expected use of their data. One of the key tenets of GDPR is that you can't take info that you've got sitting around and do what you like with it. So if it hasn't been asked for, they can't use the information for any other reason.

Speaking as someone who, when booking accommodation in Qatar in 2022 had my email address shared with 99 randoms on a thread requesting a bunch of additional information (including passport numbers and address when I wouldn't be home) I think GDPR is a sound principle.

Stan A. Einstein wrote: January 24th, 2024, 8:25 am

rncfc wrote: January 24th, 2024, 7:44 am Are we honestly now suggesting there's a data protection issue between the club and the club trust? Hahaha!!!

I'm sure the relevant authority could be obtained guys. I imagine the same person could authorise it on both sides in fact.

An email from the trust to the club would do it.

Whatever is needed just do it. Stop making excuses and let's join the modern world. If you need any help, ask for it.

Even post-takeover, I sincerely hope that HJ and his team looks to document what skills are available within our fan base, and take advantage of them at heavily subsidised/free rates as and when needed, an essential part of running a lower league club.

Hopefully Huw Jenkins will make ticketing and everything else far more efficient at Newport County. And as I have said even though Huw Jenkins will be doing it to make money, that interest of his is best achieved by making Newport County successful.

One strange irony arising from this. The best draw financially for a club such as Newport County is Manchester United away. Whilst we are all dreaming of County beating Manchester United on Sunday, Huw Jenkins is dreaming that the game ends in a draw.

Jonesy3 wrote: January 24th, 2024, 3:38 pm I think the point I'm making is it could and should have been done when the new system came in two years ago.

rncfc wrote: January 24th, 2024, 3:45 pm Jeez, if Business Prevention Officers like this are standing in the way of common sense where sorting out trust members' tickets are concerned, then I despair.

SJG99 wrote: January 24th, 2024, 7:41 pm

rncfc wrote: January 24th, 2024, 3:45 pm Jeez, if Business Prevention Officers like this are standing in the way of common sense where sorting out trust members' tickets are concerned, then I despair.

Not breaking the law is quite important in business.

It's not about "common sense", it's about compliance with data protection, particularly given the likelihood of fines the club (still) can't afford from the information commissioner.

rncfc wrote: January 24th, 2024, 7:44 pm And tell me, which member of the trust is going to complain to the IC about having their account registered on Ticketmaster to save them a 6 hour queue in the cold?

I bet you're a right laugh at parties mate.

SJG99 wrote: January 24th, 2024, 8:11 pm

rncfc wrote: January 24th, 2024, 7:44 pm And tell me, which member of the trust is going to complain to the IC about having their account registered on Ticketmaster to save them a 6 hour queue in the cold?

I bet you're a right laugh at parties mate.

You're absolutely right, I must have forgotten the bit where party behaviour saves the club thousands of pounds in fines.

For those actually interested in why the club can't do what has suggested without consent rather than making unoriginal juvenile comments: https://www.wrighthassall.co.uk/knowled ... orts-clubs

rncfc wrote: January 24th, 2024, 8:12 pm

SJG99 wrote: January 24th, 2024, 8:11 pm

rncfc wrote: January 24th, 2024, 7:44 pm And tell me, which member of the trust is going to complain to the IC about having their account registered on Ticketmaster to save them a 6 hour queue in the cold?

I bet you're a right laugh at parties mate.

You're absolutely right, I must have forgotten the bit where party behaviour saves the club thousands of pounds in fines.

For those actually interested in why the club can't do what has suggested without consent rather than making unoriginal juvenile comments: https://www.wrighthassall.co.uk/knowled ... orts-clubs

You're talking like there's no way around it, there are multiple ways around it.

And, as already said, which trust member is going to complain to the information commissioner about being saved a 6 hour queue?

Total jobsworth.

SJG99 wrote: January 24th, 2024, 8:20 pm

rncfc wrote: January 24th, 2024, 8:12 pm

SJG99 wrote: January 24th, 2024, 8:11 pm

rncfc wrote: January 24th, 2024, 7:44 pm And tell me, which member of the trust is going to complain to the IC about having their account registered on Ticketmaster to save them a 6 hour queue in the cold?

I bet you're a right laugh at parties mate.

You're absolutely right, I must have forgotten the bit where party behaviour saves the club thousands of pounds in fines.

For those actually interested in why the club can't do what has suggested without consent rather than making unoriginal juvenile comments: https://www.wrighthassall.co.uk/knowled ... orts-clubs

You're talking like there's no way around it, there are multiple ways around it.

And, as already said, which trust member is going to complain to the information commissioner about being saved a 6 hour queue?

Total jobsworth.

There's one way around it, ensure that "data should only be collected and processed for a specific, legitimate purpose and not used any way that is not compatible with that purpose" by requesting that Trust members give their approval for using their details as part of County's ticketing activities.

rncfc wrote: January 24th, 2024, 9:21 pm

SJG99 wrote: January 24th, 2024, 8:20 pm

rncfc wrote: January 24th, 2024, 8:12 pm

SJG99 wrote: January 24th, 2024, 8:11 pm

rncfc wrote: January 24th, 2024, 7:44 pm And tell me, which member of the trust is going to complain to the IC about having their account registered on Ticketmaster to save them a 6 hour queue in the cold?

I bet you're a right laugh at parties mate.

You're absolutely right, I must have forgotten the bit where party behaviour saves the club thousands of pounds in fines.

For those actually interested in why the club can't do what has suggested without consent rather than making unoriginal juvenile comments: https://www.wrighthassall.co.uk/knowled ... orts-clubs

You're talking like there's no way around it, there are multiple ways around it.

And, as already said, which trust member is going to complain to the information commissioner about being saved a 6 hour queue?

Total jobsworth.

There's one way around it, ensure that "data should only be collected and processed for a specific, legitimate purpose and not used any way that is not compatible with that purpose" by requesting that Trust members give their approval for using their details as part of County's ticketing activities.

Thanks for that mate. Riveting stuff.